Terms of Service
These terms govern your use of the Edy's Flowers website and any order you place with us. Please read them carefully.
Last updated: June 2026
Agreement to these terms
By using our website or placing an order, you agree to these terms. If you don't agree to them, please don't use the site.
Who can use our site
You must be at least 18 years old to place an order. By ordering, you confirm the information you give us (including delivery details and payment information) is accurate.
Your account
You can check out as a guest, or create an account with an email and password or Google sign-in. You're responsible for keeping your login details secure. We may suspend or close an account that we reasonably believe is being used fraudulently or in breach of these terms.
Products and pricing
Photos are a guide to style and colour — because flowers are a natural, seasonal product, small variations between what's pictured and what's delivered are normal, and we may substitute a flower for one of equal or greater value and similar style if a specific variety is unavailable. Prices are shown in GBP, include VAT where applicable, and may change at any time, though a change won't affect an order you've already placed. If we discover a pricing error on an order you've placed, we'll contact you before processing it.
Orders and acceptance
Placing an order is an offer to buy, which we accept when we confirm and process your payment. We may decline or cancel an order — for example if we suspect fraud, a product is unexpectedly unavailable, or there's been a pricing error — in which case we'll refund you in full.
Payment
Payment is taken at checkout and processed securely by Stripe or Square. We never see or store your full card details. Promo codes are subject to their own terms, are non-transferable, limited to one use per customer unless stated otherwise, and we may amend or withdraw them at any time.
Delivery
Delivery fees are calculated from our base location using distance plus a base fee, and we don't deliver beyond our maximum delivery radius — if your postcode is outside it, checkout will let you know. Delivery dates and time slots are estimates, not guarantees — things like traffic, weather, and access issues at the delivery address are outside our control. You must provide a valid contact phone number so we or our courier can reach you about your delivery; if we can't complete delivery because nobody is available or the address given was incorrect, we'll try to contact you using that number, and a redelivery may carry an additional fee.
Collection
If you choose in-store collection, your order will be ready at the time confirmed in your order email. We don't hold uncollected orders indefinitely — if you're running late, contact us and we'll do our best to help.
Changes and cancellations
You can contact us to amend or cancel an order before we begin preparing it. Because bouquets are freshly prepared to order, we usually can't make changes or offer a refund once preparation has started — same-day orders in particular move into preparation shortly after the daily cutoff shown at checkout.
Your right to cancel and our freshness guarantee
Because flowers are perishable and bouquets are typically made to order, the standard 14-day cancellation right under the Consumer Contracts Regulations 2013 doesn't apply once we've started preparing your order. This doesn't affect your right to a replacement or refund if your order arrives damaged, faulty, or not as described. On top of your legal rights, we offer our own freshness guarantee: let us know within 24 hours of delivery, with a photo if possible, and we'll offer a replacement or refund at our discretion.
Subscriptions
Our Seasonal Bouquet Club bills automatically each billing interval (weekly, fortnightly, or monthly) until you cancel. You can cancel any time from your account — this stops future renewals, but we don't refund the delivery already billed for the current cycle.
Build-a-bouquet tool
The price shown for a custom bouquet is built from your selected stems, fillers, wrap, and vase, and is shown in full before you check out. The on-screen preview is an illustration of your selections, not an exact photograph — your finished bouquet may vary slightly in arrangement.
Acceptable use
Please don't misuse our site — including attempting to access it without authorisation, submitting fraudulent payments or chargebacks without valid reason, or including abusive or illegal content in gift messages. We may refuse service or close accounts that do.
Intellectual property
The Edy's Flowers name, logo, photography, and site design belong to us or our licensors. Please don't reproduce them without our permission.
Our liability to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we're not liable for indirect or consequential losses, and our liability for a given order is limited to the amount you paid for it.
Events outside our control
We're not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, courier strikes, or supplier shortages.
Governing law
These terms are governed by the laws of England and Wales, and any dispute will be handled by the courts of England and Wales.
Changes to these terms
We may update these terms from time to time; the date at the top of this page shows when they were last revised. Continuing to use our site after a change means you accept the updated terms.
Contact us
Questions about these terms? Email hello@edysflowers.co.uk.